Questions,
answered.

Add your chosen items to the cart and place the order directly on our website. If you'd prefer help placing the order, you can also WhatsApp us at +91 88000 20788 and we'll be happy to assist.

We accept all major payment methods — credit and debit cards, UPI, net banking, and popular wallets. Cash on Delivery (COD) is also available across most pin codes in India.

For prepaid orders, you can use code PREPAY5 for an additional 5% off at checkout.

We accept cancellations within 2 hours of placing the order. Once the 2-hour window passes, the order goes into processing and cannot be cancelled or altered.

To cancel, email us at contact@behoma.in or WhatsApp us at +91 88000 20788 immediately.

Yes — we have a dedicated team for bulk and corporate gifting. We offer custom packaging, branding options, and volume pricing for orders above a certain quantity.

Reach out to us at contact@behoma.in with your requirements and we'll get back to you with a custom quote.

We currently ship to most locations across India. International shipping is not available at this time, but we're working on it.

Orders are usually dispatched within 2 business days. Estimated delivery times after dispatch:

Delhi & Gurgaon: 1–3 days
Metro cities: 3–4 days
Other locations: 3–5 days

Occasionally, delays occur due to circumstances beyond our control. We will always keep you updated via WhatsApp and email.

Once your order is dispatched, you will receive a tracking link via WhatsApp and email with complete shipment details. You can use this link to follow your order in real time.

Yes — we offer free shipping across India on all orders. No minimum order value required.

We believe in 100% customer satisfaction. Returns are accepted within 24 hours of receiving the product in the following cases only:

✦  Damaged product
✦  Manufacturing defect
✦  Incorrect product received

Please note that natural variations in handcrafted brass — including slight surface marks and tonal differences — are not defects. They are evidence of the handmade process.

Contact us within 24 hours of delivery via email at contact@behoma.in or WhatsApp at +91 88000 20788.

Please share a photo of the issue and your order number. We'll resolve it as quickly as possible — usually within 1 business day.

Once the return is approved, refunds are processed to your original payment method within 5–7 business days. For COD orders, refunds are processed via bank transfer.

Yes. Every Behoma piece is handcrafted by karigars by skilled artisans across India. No two pieces are identical. The slight variations in surface, tone, and weight are not imperfections. They are the signature of a handmade object.

Brass develops a natural patina over time — a darkening that adds depth and character. This is not a flaw. It is how the metal earns its age.

To restore brightness: wipe with a soft cloth dampened with a few drops of lemon juice and a pinch of salt. Rinse with water and dry immediately. Avoid prolonged contact with moisture and do not use abrasive cleaners or steel wool.

For any product-related questions — dimensions, material, finish, gifting suitability — call or WhatsApp us at +91 88000 20788 or email contact@behoma.in. We aim to respond within 24 hours on working days.

We offer customisation for bulk and corporate orders — including custom packaging, engraving, and finish options. For individual personalisation, reach out to us directly and we'll let you know what's possible.