Return Policy

We aim to provide a smooth experience for our customers and offer returns & replacements under the following conditions:

1. Defective/Damaged Deliveries

At BEHOMA, every product is carefully packed to ensure it reaches you safely. In the rare case that your order is delivered in a damaged condition, we request you to share clear images/videos of the product along with the packaging within 24 hours of delivery. Our team will quickly review and resolve the issue.

Please share the details at contact@behoma.in or 8800020788.

2. Easy Returns

To make your experience smooth, we provide an easy return process, subject to the following conditions:

1. Return requests must be raised within 7 days of delivery.
2. Return requests are applicable only for orders valued below ₹8,000.
3. For orders above ₹8,000, please write to us at contact@behoma.in. Our team will review your request and provide an appropriate resolution.

Note:

• Please mention the exact item(s) you wish to return while initiating the request.
• For partial returns, kindly hand over only the selected item(s) to the pickup partner.

a) Return & Refund Process

Returns Due to Our Error (No Return Charges):

If the product delivered is damaged, defective, incorrect, or significantly different from what was ordered, BEHOMA will arrange a complimentary return pickup, and no return shipping charges will apply. Once the returned product is received and passes our quality inspection, the applicable refund or replacement will be processed.

Customer-Initiated Returns (Return Shipping Charges Applicable):

If the delivered product is exactly as ordered, received in good condition, and free from any defects or damage, but you still wish to return it, the return will be accepted. However, a two-way shipping cost will be deducted from the refundable amount, which includes:

• The original shipping cost incurred to deliver the order.
• The return pickup/shipping cost to bring the product back to our warehouse.

Once the returned product is received in its original, unused condition and passes our quality inspection, the remaining refund amount (after applicable deductions, if any) will be processed within 3–5 business days.

Additional Information:

• Shipping charges and Cash on Delivery (COD) charges, wherever applicable, are non-refundable.
• Return service may not be available if a previous Cash on Delivery (COD) order was refused at the time of delivery.

3. Return Eligibility

To qualify for a return, products must:

• Be unused and in original condition.
• Include the original packaging, tags, and all supporting materials/documents.
• Be securely packed to avoid damage during transit.

4. Missing Items

Issues like tampering or missing items are rare. If you notice anything unusual, we kindly request you to contact the BEHOMA team immediately and record an unboxing video.

5. Undelivered Orders

If you receive a delivery confirmation via SMS or email but have not actually received your parcel, please inform our team within 24 hours of receiving the notification. We are here to help and will investigate the issue promptly.

6. Timely Delivery

We ship via trusted courier partners and provide estimated delivery timelines. While delays may occasionally occur due to unforeseen circumstances, our team is always here to support you and ensure your order reaches you as soon as possible. For time-sensitive purchases, we recommend connecting with our customer support team before placing your order.

7. Order Cancellation Policy

Orders can be cancelled or modified within 4 hours only. Once an order has been dispatched, it cannot be cancelled. If such orders are not accepted upon delivery, they will be treated as returns. For Cash on Delivery (COD) orders, Behoma may limit future ordering privileges in such cases. For prepaid orders, applicable two-way shipping charges may be deducted.

8. Product Variation

Each of our pieces is lovingly handcrafted, making it truly one of a kind. Slight differences in color, texture, or size are a natural part of this process and reflect the human touch behind every creation. These are not flaws, but the little details that make your piece special and full of character.

9. Non-Returnable Orders

Bulk or customized orders are created with special attention and may not follow our standard return policy. However, we’ll be happy to review your request individually.

Need Help?

For any queries or assistance, our support team is always here to help.

Email: contact@behoma.in
Phone: 8800020788